Introduction: Our Commitment to Sustainability​ ​

At TMCLS, we are committed to driving our business with a strong focus on sustainability. Our initiatives are anchored in four sustainability pillars as outlined in the framework section below, designed to create lasting value for our planet, our patients, our people, and the communities we serve.

Journey ​

We continue to improve our sustainability journey, guided by ongoing learning, strategic adaptation, and purposeful actions that enhance our long-term impact.​
FY2018 -
FY2019
  • Inaugural Sustainability Report
FY2020
  • Declared Commitment to UNSDGs​
FY2021
  • Established Sustainability Management Committee​
  • Established Materiality Matrix​
FY2022
  • Conducted Gap Analysis​
  • Awarded GreenRE Certification​
  • Solar Panels and Water Harvesting​
FY2023
  • Committed to Net Zero 2050​
  • Initiated Greenhouse Gas (GHG) Scope 1 & 2 Accounting
  • Aligning Organisation Vision & Mission
FY2024
  • Enhanced GHG Scope 1, 2 & 3 Accounting
  • Energy Efficiency Audit ​
  • Materiality Assessment Survey​
  • New Materiality Matrix​
  • Adopted Limited Assurance​
  • Sustainability & Climate Change Policy​

Framework ​

Our sustainability framework aligns our environmental, social, and governance efforts with global standards and measurable outcomes.​

Patient Care & Community Outreach​

We are committed to delivering quality healthcare that prioritises patient satisfaction while actively promoting the health and well-being of the communities we serve.​

Organisational Management​

We uphold strong economic performance and ethical integrity while ensuring preparedness for emergencies, safeguarding data through robust cybersecurity, and maintaining a resilient and responsible supply chain.

Environmental Management

We are dedicated to minimising our environmental impact through responsible clinical and waste management, proactive responses to climate change, and sustainable water use practices.

Talent Excellence ​

We foster a diverse, equitable, and inclusive workplace where employee safety, continuous development, and talent retention are at the heart of our human capital strategy.​ TMCLS aims to create an engaged workforce and build a positive employer reputation through employee engagement activities.​

approach

Our approach integrates sustainability into every aspect of our operations, driving value through innovation, responsibility, and resilience.​

Governance ​

Robust governance structures ensure accountability and transparency in delivering on our sustainability commitments.​

Goals

TMCLS ensures the achievement of its sustainability goals through four core pillars following our Sustainability Framework: Patient Care & Community Outreach, Organisational Management, Environmental Management, and Talent Excellence.​ 

Refer below to know about our Sustainability Targets and read more on our Annual Report.​

Patient Care &
Community Outreach

Quality Healthcare​

  • Zero cases of wrong surgery​
  • < 5% of healthcare associated infection​
  • Zero transfusion incident​
  • < 5 fall per 1,000 patient days​

Patient Satisfaction​

  • ≥ 60% Net Promoter Score (NPS)​
  • ≥ 4.4 Customer Satisfaction Score (CSAT)​


Community Health & Wellbeing​ 

  • ≥ 6 community events/programmes​
  • ≥ 1,800 beneficiaries of CSR​
  • ≥ 4 community initiatives​

Organisational
Management

Ethics & Integrity​

  • Zero incidents which employees dismissed or disciplined​
  • Zero incidents of corruption​
  • Zero incidents of contracts were terminated or not renewed due to violations.


Emergency Preparedness​

  • 80% staff trained


Cybersecurity & Data Protection​

  • Zero incidents of data breaches​
  • Zero incidents of complaints from customer data


Supply Chain

  • 100% declaration of COC and COI from suppliers​

Environmental
Management

Climate Change​ 

  • Achieve Net Zero by 2050
  • Reduce Scope 1 & 2 emissions
  • Establish baseline emission by FY2025

Talent
Excellence ​

Human Capital Development​
  • 30% female Board members​
  • 0.5% employees with disabilities​
  • Increase bonded Registered Nurses (RNs) with Post Basic/ Nursing Internal Training 23%
Safety at Workplace​
  • Zero fatalities of work-related ill health​
  • Zero fatalities of work-related injury​
  • Reduction of loss day rates​
  • Reduction of recordable work-related injuries
  • Reduction cases of recordable work-related ill health​
  • 80% employees trained on health and safety standards​
Talent Retention​
  • 70% employee engagement score
Labour Practices​
  • Zero number substantiated complaints on human rights violations​
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